FAQs

FAQS

Can we get gluten free pizzas?

We do have gluten free dough available however allergens are handled in the same kitchen so we cannot guarantee our food is free from allergens

How much is delivery?

Weekday shipping is £4.99 and Saturday delivery is £6.50. Delivery to any local postcode (beginning with FY) is free of charge.

When will my order arrive?

On checkout you will be asked to select a delivery date. DHL handle all our shipping and you will receive tracking information from them once your parcel is with them.

Can I order more than one box?

Currently we can only ship the following combinations in one parcel: 

1 pizza kit, 

2 pizza kits,

1 pizza kit and 1 children's kits,

2 children's kits.

If you would like additional kits please place separate orders.

Can I change my address?

After placing your order, if you need to change the shipping address please contact sales@eatmydough.co.uk to see if it is possible to amend. Please note changes CANNOT be made after 3pm the day prior to delivery. 

What is the shelf life of the Pizza Kits?

On receiving, we recommend you refrigerate the dough, sauce and cheese immediately. The kit has 1 day shelf life on delivery.

I cannot find the delivery date I want

If your date you'd like your kit to arrive isn't available it may be because we don't ship for that day. We are currently shipping for Thursday, Friday and Saturday delivery. Please select another date. 

I cannot check out

You might be seeing an error message as you have more kits in your basket than we can handle. We currently have a few shipping limitations which means we can only ship a certain amount of kits per order. If you'd like more kits, please place another order or get in touch with us via email to see if we can do a bulk order for you.

Can I add a gift message?

Yes you can, there is an option in the cart to add a gift message.

Will the kit stay fresh in transit?

Each kit is packed the day the courier picks it up. It is packed with an ice pack and in a woolcool bag to help the products stay cold throughout transit. Local deliveries are packed the day they are ordered for.

Dough spillage?

No problem! The dough has yeast inside which does make it rather active and can grow inside, it is still completely safe to use. We suggest popping it back down into the tub and keeping it in the fridge.

I would like my order on a specific date

At the minute delivery days are Thursday Friday and Saturday, sorry if this doesn’t fall on the specific date you need.

Looking for Nutritional information or Allergens?

Find out more on our information page here.

Bulk orders of 5 or more or having a pizza party?

No problem, we can discuss bulk orders or corporate feel free to email us at sales@eatmydough.co.uk to see what we can do. 

Want to chat?

Please send us an email: sales@eatmydough.co.uk Our inbox is manned from 8am-10pm so we will get back to you as soon as possible.